PIN FAQ for GCLS Libraries

Beginning the first week of January 2017, the Gloucester County Library System will be implementing the use of PIN numbers along with the library card number to sign in to most library services.

Why PINs?

PIN numbers provide an additional layer of security to your personal information. For example, a PIN number protects your bank debit card and helps to prevent unauthorized access to your account. A library card PIN number provides the same type of protection.

What library services will require a PIN?

The following services will require your PIN number in addition to your library card number:

  1. Using the online catalog to Place Holds, Renew Materials or Access Your Account
  2. Using library self-checkout machines
  3. Using GCLS eResources (Overdrive, Hoopla, etc.)
  4. Using GCLS online research databases remotely from home
How does this change logging into library services?

A PIN field will be added to all of the services shown above. Where you used to sign in with just your library card number, you will now also have to enter your PIN number in the PIN field.

Hoopla Users: Until you add in your PIN number to your Hoopla account, you will be unable to borrow any materials. You may see the message "Your library card is expired or invalid" due to having no PIN listed on your account. To add in your PIN, please follow the instructions in the Adding PIN to Hoopla document.

What is my PIN number?

By default, the PIN will be the last 4 digits of your library card number.

Can I change my PIN?

GCLS strongly recommends that library patrons change their initial default PIN number to one that is meaningful to them.

You can log into the online catalog to change your PIN using these steps:

  1. Type in your library card number and your current PIN into the boxes in the upper right of the catalog.
  2. Click on “My Account” on the right in the grey toolbar.
  3. Click on “User PIN Change.”
  4. Enter your old PIN and your new PIN of choice to make the change.
  5. Click Save.

You may also visit any GCLS library in person to change your PIN number with staff assistance and appropriate ID.

If you cannot remember your PIN - try the last 4 digits of your library card. If that doesn’t work, please visit a GCLS library with appropriate ID and library card to obtain and/or change your PIN. A PIN cannot be retrieved or changed without appropriate identification. Staff will not give or change PINs over the phone or via email or chat.

When will I be required to start using my PIN?

PINs are being phased in starting the first week of January 2017. This is a multi-step process and batches of GCLS cardholders will be given a PIN over the course of a few days. Most online resources will not require use of your PIN until after every single GCLS cardholder has been assigned one. The PIN field will appear for logging into online resources and databases after that time.

The library catalog will have a PIN field starting January 3rd. To sign in to your account, place holds, or renew materials during the transition phase, first, try entering your library card number and leaving the PIN field blank. If you cannot login, this means you have been assigned a PIN. Enter your library card number and the last 4 digits of the card number in the PIN field to login.